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Deposit Policy: 

• 50% of the total amount is required as a deposit and to guarantee the reservation. 

• The remaining 50% can be paid at any time prior to arrival or at check-in at the hotel. 

• Additional services, including romantic dinners and romantic decoration packages, must be paid in full 5 days prior to the guest's reservation date. 

• No refunds will be given if the service is cancelled without a minimum of 3 days notice prior to the day of the reservation. 

• If the reservation included one of the additional services mentioned above and it is cancelled the same day of check-in, no credit will be issued for a repeat of this service for a later date.

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Cancellation Policy:​

• Please email all cancellations to vlo@grupolasolas.com. 

• All cancellations are non-refundable 24 hours after booking confirmation. 

• If the reservation is confirmed with 50% deposit and the guest chooses to cancel within the 24 hour period, a credit card transaction fee of 10% will be deducted from the total deposit refund. 

• Reservations can be rescheduled for future dates at no additional charge if confirmed two days prior to the date of your reservation, subject to availability at the hotel. 

• If a reservation is cancelled 48 hours prior to the reservation date or on the day of booking, a 20% cancellation fee will be charged. 

• Reservations can be cancelled and modified once. 

• If the Reservation is cancelled a second time, the Reservation credit (original deposit) will not be considered valid. 

• Reservation deposit will not be refunded if cancelled after check-in or no-show. 

• If the guest does not show up for the reservation, the remaining 50% will be charged to complete the payment of the total reservation. 

• The hotel will not allow under any circumstances the use of the hotel facilities to persons without a room reservation in compliance with our COVID-19 protocols. 

• The hotel allows guests of persons with reservations at the hotel to use the restaurant area for breakfast, lunch or dinner service only. 

• Persons without a registered room reservation are prohibited from using the facilities. 

• Check-in time: 3:00 pm Check-out time: 12:00 pm. 

• Early check-in is permitted before 3:00 pm, our usual check-in time, starting at 12:00 noon. 

• The hotel does not allow early check-in to the hotel premises before 12:00 noon in compliance with our COVID-19 protocols. 

• If you arrive at the hotel before check-in time (12-3 pm) we will provide you with a safe place to store your luggage or surfboards, so that you can enjoy the facilities while check-in time arrives. 

• If your room is ready before 3:00 pm, we will do our best to complete the check-in process earlier. 

• The hotel allows guests with a room reservation to use the facilities until 14:00 hours, at the latest, after room check-out. 

• The hotel does not allow use of the facilities after 14:00 hours to comply with our COVID-19 protocols. 

• No alcoholic/non-alcoholic beverages, bottles, food or external coolers are allowed. 

• Pets are not allowed on the premises. 

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Refunds: 

• There are no refunds for unused services on package sales. 

• There are no refunds for missing non-essential items such as internet, cable, air conditioning, hot tubs, swimming pools, televisions, washer/dryer, microwaves and other convenience items. However, we will make every reasonable effort to have these items repaired as soon as possible. 

• There are no refunds for emergency recalls. 

• No refunds will be issued for changes in weather conditions.  

• If items are missing from the hotel room after check-out, the payment method provided will be charged the appropriate fee based on the missing items.  

• These policies are subject to change by our management and without prior notice, although we commit to publish them on our website www.vistalasolas.com. 

• The hotel is not responsible for stolen, damaged or lost items.